Refund and Returns Policy

Last updated: November 2026

Returns

If you are not happy with an item, you may request a return within 14 days of delivery. Items must be unused and in their original packaging. For hygiene and freshness reasons, opened coffee and food items cannot be returned unless faulty.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a photo, and we will replace it or issue a full refund.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are made to your original payment method within 5–10 working days.

How to start a return

Get in touch through our contact page with your order number and the reason for the return.